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Account Management Representative - Simply Biotech

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Account Management Representative- Simply Biotech 
Are you looking for a new career opportunity with an exciting biotech company?! Then we have got the right team for you! In this role, you are responsible for the duties listed below. 
Immediate opening for an Account Management Representative, located in Santee, CA who possess: 
  • High school degree required 
  • 3+ years of experience with customer service in an office environment 
  • Experience with account management for large accounts
Email resumes to or call 858.866.8676 
The selected candidate will be responsible for: 
  • Receive and respond to correspondence and phone calls from customers, including entering customer orders, researching information and tracking progress of orders 
  • Be responsible for customer service to a variable number of directly assigned customers and be prepared to assume representation for additional customers, both as new assignments and 'unassigned' customers 
  • Foster the business relationship with the assigned accounts and actively work to grow those accounts through constant communication and follow-up with the customers on potential new business 
  • Be familiar with the top 10-20 products and top 30-50 customers of the client
  • Be familiar with the product lines of the various production departments within the company (i.e., who makes which products for order processing and technical support questions.) 
  • Receive, review and enter into record customer specifications, assuring proper review and approval by production, QA and other appropriate personnel 
  • Train on and remain current on SOPs for Front Office/Customer Service 
  • Participate in weekly (or as scheduled) Customer Service Meetings 
  • Prepare various reports for the Business Development team as needed 
  • Prepare PowerPoint presentations for the Business Development team as needed 
  • Assist in the drafting of documentation (MMD's, SOP's, etc.) as appropriate 
  • Ensure that both the incoming fax folder and CS Inbox have been reviewed each day and that any incoming inquiries have been distributed for reply 
  • Availability to meet with visiting customers is required 
  • Occasional travel for trades shows or customer visits may be required 
The selected candidate will also possess: 
  • College degree or college level courses in biology/chemistry preferred 
  • Computer literate with word processing/data entry experience 
  • Must have good language/communication skills with the ability to draft and edit correspondence 
For immediate and confidential consideration, please email your resume to or call 858.866.8676 
More information can be found at